SHIPPING within AUSTRALIA
For all orders, our flat shipping rate within Australia is $10.00. ALL of our domestic orders are sent out via AUSTRALIA POST. Tracking numbers are used and deliveries require Signature on delivery. Standard post delivery times are approximately 3-7 business days from the time of order.
If you are in a hurry… a faster service, Express Post, is also available with a flat rate of $13.00. Next business day delivery is only guaranteed within the Express Post Network*. Please place your order by 2pm (AEST time) Monday-Friday for next business day delivery in National Metropolitan areas. Regional areas will take longer. *The national next business day delivery network operates between all capital cities and some major centres (except Darwin and in Perth CBD).
Please refer to the Express Post information here for an up-to-date list of National Express Delivery service suburbs.
INTERNATIONAL SHIPPING (All prices are in AUD$/per order)
We ship internationally via Australia Post with your major post carrier for a fast and reliable service. We offer an extensive range of international shipping at a flat rate of:
- $20 to New Zealand
- $25 to Asia Pacific, Western Europe, North America and Middle East
- $40 to Rest of World
1) INTERNATIONAL Taxes payable at port of delivery
Please be aware that packages may be subject to delays, additional taxes and duties at the port of entry of various international countries outside of Australia. We take every effort to ensure a quick and smooth delivery, but we do not take responsibility for any delays and extra fees which may be applied via customs and duty offices in the receiving country.
2) Zone and Target Delivery Days
Please note, we provide a target delivery time (in working days) in which you can expect that your items will usually arrive at their destination. Your orders will be delivered on weekdays, from Monday to Friday. Delivery may take longer to areas outside of major cities or if your items are held at customs.
- New Zealand 3-5 days
- Asia Pacific 5-10 days
- Western Europe 5-12 days
- North America 5-12 days
- Middle East 5-12 days
- Rest of the World 6-14 days
Do you deliver to a PO Box Address?
Yes, we can deliver to any PO Box in Australia only.
How will my order be shipped in Australia?
To guarantee delivery, we recommend your parcel be sent to an address where there will be someone to receive it between 9am – 5pm. If no one is at your specified shipping address when delivery is attempted, Australia Post will leave a card, which will direct you to a local post office for collection.
Can I track my order?
Yes, all orders can be tracked via the shipping company website.
Can I change my shipping address after placing an order?
We know you want to quickly receive your order so our team at the warehouse aims to process and pack your order as fast as possible, however, feel free to contact us - we’ll see what we can do for you.
What happens if my items get lost in the mail?
If you have received a Shipping Confirmation email, but have not received your order within the specified timeframe, please contact Australia Post here and quote your tracking number. You can find these details within your Shipping Confirmation email. You can track the progress of your order at any time by clicking the tracking link contained within your Shipping Confirmation email. If the matter is not resolved though the postal company, please contact us for assistance.
PLEASE NOTE: BOTANICAL SIGNATURE does not accept any liability whatsoever for delayed delivery caused by any third party. All orders require a signature upon delivery. If you are not there to sign for your order, Australia Post will leave a card with details of how to collect your delivery. To ensure secure and undamaged delivery of your order, Australia Post will not be able to leave your order ‘hidden' at the address.